Leaders in Incident Response

Solace Cyber supports organisations across New Zealand in managing and recovering from ransomware attacks and wider cyber incidents. Acting on behalf of International Loss Adjusters and Cyber Insurance partners, we assist thousands of commercial clients through long-standing collaborations. Our expert teams have overseen hundreds of successful recovery operations, providing 24/7 Digital Forensic Incident Response services all year round. 

Rapid Incident Response

Our response team arrives on-site the same day you get in touch, fully equipped to act immediately. They quickly identify the cause of the breach, coordinate with your internal teams to contain the issue, and work efficiently to get your systems and operations back up and running.

Dealing with a Security Breach or Ransomware Incident?

Time is critical when an attack is underway. Contact us immediately if you've experienced a compromise or require emergency support.

Why Choose Solace for Ransomware Recovery

A swift, coordinated response is vital when your organisation experiences a ransomware breach. Solace combines speed, technical precision, and forensic expertise to restore your systems securely and efficiently. 

  1. Immediate on-site response – Our 24/7 Security Operations Centre ensures your call is answered any time, day or night. Once engaged, our incident response specialists travel to your location the same day, fully equipped to start recovery without delay. 
  1. Rapid data and system recovery – Working side by side with your internal teams, we focus on decrypting or restoring your essential files and applications. This approach helps reduce operational disruption and gets your business running again as soon as possible. 
  1. In-depth forensic expertise – Our analysts conduct detailed examinations of the affected environment to uncover the root cause of the breach. Using advanced forensic methods, they gather evidence, support compliance obligations, and provide expert reports where required. 

With Solace, you gain a complete ransomware recovery service that identifies, contains, and eradicates threats, bringing your business back online with confidence. 

Our Process

Drawing on extensive hands-on experience, Solace Cyber has developed a proven, structured framework for managing ransomware incidents quickly and effectively.
Step 1

Triage

When you contact Solace Cyber, the nearest available response team is deployed the same day. From the outset, we establish clear communication lines, hold key stakeholder meetings, and gather critical incident data. Agreements are confirmed, documentation begins, and initial response actions are executed immediately to stabilise the situation. 

Step 2

Analyse

Our DFIR (Digital Forensics and Incident Response) experts carry out a full assessment to understand the nature and scope of the attack. They identify vulnerabilities, attack vectors, affected systems, and compromised data, whether linked to ransomware, business email compromise (BEC), data breaches (PII/ICO), or DDoS events. This forensic analysis reveals how the attackers gained access and informs stronger defences for the future. 

Step 3

Contain/Mitigate

Solace specialists act swiftly to control the incident and stop further spread. Both onsite and remote teams isolate infected systems, remove malicious code, and deploy protective controls, including our proprietary defence solutions, to reinforce network resilience and prevent reoccurrence.

Step 4

Remediate/Eradicate

Our engineers focus on eliminating the root cause of the breach and restoring security across affected assets. This stage involves identifying and resolving vulnerabilities, eradicating malware, and verifying that all traces of the incident have been fully removed from your network.

Step 5

Recover

Once containment and remediation are complete, we restore all systems and services to normal operation. Using secure backups where available, we repair or replace compromised components, ensuring data integrity, accessibility, and a full return to business continuity.

Step 6

Post Incident

Following restoration, Solace Cyber performs a full review of the incident response process. Together with your team, we evaluate the response outcomes, apply lessons learned, and recommend improvements to reduce future risk. This final phase includes debriefing, offboarding, and implementation of ongoing resilience measures. 

Maintaining Communication During Your Recovery

Our Digital Forensic and Incident Response experts ensure you're kept up to date throughout the entire response process. From the initial triage phase to post-incident recovery, your dedicated Incident Manager and technical team will provide consistent updates. We align our work seamlessly with your existing change management systems, maintaining detailed risk registers to keep you fully informed on our progress as we work to restore your operations.

Our support goes beyond simply getting you back online. Once your business operations are restored, Solace Cyber collaborates with you to enhance your security posture, applying a threat-informed approach. Through our comprehensive nine-step Cybersecurity Process, we help strengthen your defences, turning the incident into an opportunity to build long-term resilience against future threats.

Why Solace Cyber is Your Trusted Partner for Ransomware Recovery

Choosing Solace Cyber for ransomware recovery offers more than just fast response times and efficient recovery. Here's how we provide unmatched value for your organisation: 

  • Proven Expertise and Track Record: Our dedicated teams have extensive experience in ransomware incident response, successfully recovering hundreds of New Zealand businesses from such attacks. 
  • Comprehensive Protection with 24/7 Monitoring: During your recovery process, we integrate cutting-edge protection technologies with constant monitoring via our in-house Security Operations Centre (SOC). With our round-the-clock, 24/7/365 service, expert support is always available. 
  • Commitment to Industry Standards: As an ISO 27001 certified organisation, we uphold the highest standards in information security management and regulatory compliance. 

If you're facing a cybersecurity breach, reach out to us immediately at 01202 308818. 

Trusted Partners in Cybersecurity

At Solace Cyber, our dedication to safeguarding organisations against ransomware and email-based cyber threats goes beyond implementing cutting-edge security solutions. We have forged essential collaborations with key national agencies to enhance our cybersecurity efforts, including: 

  • National Cyber Security Centre (NCSC): By partnering with the NCSC, New Zealand's primary authority on cyber threats, we ensure that our incident response strategies align with national cybersecurity initiatives. Our expert team works alongside the NCSC to address emerging threats, sharing intelligence and resources to help mitigate risks and support recovery efforts. 
  • New Zealand Police: Solace Cyber collaborates with the New Zealand Police, particularly their Cybercrime Unit, to strengthen our response to cybercrimes like ransomware and business email compromise (BEC). This partnership allows us to integrate our expertise with law enforcement efforts, ensuring rapid response times and effective support for organisations facing significant cyber threats. 

These vital partnerships enable Solace Cyber to provide robust and comprehensive support to businesses, empowering them to navigate the complexities of cybercrime with confidence. 

Trusted Partners in Cybersecurity

Frequently asked questions

The costs involved in recovering from a ransomware attack can vary depending on the specific details of each case. For an estimate of potential expenses, call us on 01202 308818. 

Many of our clients have cyber insurance that covers the cost of our services, and if necessary, ransom payments. If your organisation holds cyber insurance or has legal representation, you can designate Solace Cyber as your preferred provider for incident response. 

Each response will include the removal of the ransomware, negotiations with attackers and transferring payment if necessary, decryption and restoring of data, amending the vulnerability that led to the attack, and preparing all documentation for legal compliance and insurance claims. 

We have successfully helped recover data from hundreds of major security incidents.

Our team is accessible around the clock, ensuring we can arrive at your location the same day you make the call, initiating investigations and commencing recovery procedures.

  • Implement Strong Backup Systems: Secure, regular backups are your primary line of defence against ransomware. To enhance security, ensure your backups are air-gapped, meaning they are physically isolated from your main network. This makes it nearly impossible for attackers to locate and encrypt them. Combine this with strong security protocols and a consistent backup schedule for optimal protection. 
  • Deploy Advanced Anti-Virus Protection: Modern anti-virus solutions offer more than traditional signature-based detection. Look for solutions that include exploit protection, ransomware-specific defences, and Endpoint Detection and Response (EDR) capabilities. Options like Sentinel One, FireEye, and McAfee are leading choices. 
  • Install Next-Generation Firewall Technology: Next-gen firewalls, also known as Unified Threat Management (UTM) firewalls, provide enhanced security for all entry and exit points in your network. These systems integrate network security with features like email filtering, gateway anti-virus, and intrusion detection and prevention, offering comprehensive protection. 
  • Monitor Network Activity in Real-Time: Where possible, allocate dedicated resources to monitor your network traffic. Attackers typically perform extended reconnaissance before launching their attack, often leaving traceable indicators. By identifying suspicious activity early, you can take action to prevent data breaches before they occur. 
Contact Us

Experiencing a Cyberattack?

If you believe you're under a ransomware attack, reach out to us right away to start your recovery process. 

Fill out our contact form to schedule a free consultation with our experts and create an immediate action plan. 

For urgent support, call us directly on 01202 308818. 

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Solace Cyber, part of Solace Global, helps companies across the UK recover from ransomware attacks and data breaches.

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SOLACE GLOBAL CYBER LTD is registered in England & Wales no. 08830710

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Solace Global

Twin Sails House,
W Quay Rd,
Poole, BH15 1JF
United Kingdom

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